Refund & Return Policy

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1. Overview

This Refund and Return Policy governs purchases of Vitarex made through glyxthordriz.world and applies to customers in Canada. We are committed to ensuring your satisfaction and comply with the consumer protection laws of Alberta and Canada, including the Consumer Protection Act and applicable provincial legislation.

2. Return Window

You may request a return within 30 calendar days of the date you received your order. Requests submitted after this period will not be accepted, except where required by applicable law (e.g., in the case of a defective or misrepresented product).

3. Eligibility for Return

To be eligible for a return and refund, the following conditions must be met:

• The product must be unopened and in its original, undamaged packaging.
• The product must not have been used, tampered with, or altered.
• The return request must be submitted within the 30-day window.
• Proof of purchase (order confirmation or receipt) must be provided.

Opened or partially used products are not eligible for return or refund, except in cases of a verified product defect or quality concern as described in Section 6.

4. Non-Returnable Items

The following are not eligible for return:

• Products that have been opened or used.
• Products damaged due to customer misuse, improper storage, or negligence.
• Promotional or discounted items marked as final sale at the time of purchase.
• Returns initiated after the 30-day window has elapsed (except as required by law).

5. How to Request a Return

To initiate a return, please follow these steps:

• Contact us at correspondence-@glyxthordriz.world with the subject line "Return Request."
• Include your full name, order number, date of purchase, and the reason for the return.
• We will respond within 5 business days with return instructions and a return merchandise authorization (RMA) number.
• Ship the item back to our address at 6200 67a St, Red Deer, AB T4P 3E8, Canada using a trackable shipping method. Return shipping costs are the responsibility of the customer unless the return is due to a product defect or our error.

6. Defective or Incorrect Products

If you receive a product that is defective, damaged in transit, or not what you ordered, please contact us within 14 calendar days of receipt. We will arrange a free return and issue a full refund or replacement at no additional cost to you. Please provide photographic evidence of the defect or discrepancy where possible.

7. Refund Processing

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund within 5 business days. If approved, the refund will be issued to your original payment method within 10 business days of approval. Please note that your bank or payment provider may take additional time to process and post the credit.

8. Exchanges

We do not offer direct product exchanges. If you wish to receive a different product, please return the eligible item for a refund and place a new order.

9. Statutory Rights

This policy does not affect your statutory rights under applicable Canadian consumer protection legislation, including rights related to defective goods or misrepresentation. These rights exist independently of this policy.

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